Because all of our stickers and other printed products are custom-made to your specifications, we’re unable to offer refunds or returns once your order has been printed or approved for production. However, your satisfaction is super important to us — so here’s how we handle things:
If you need to cancel your order, please contact us within 12 hours of placing it. Once printing has started, we can’t cancel or refund the order.
If your stickers arrive damaged, misprinted, or not as approved, please contact us within 7 days of receiving them.
We’ll happily reprint your order after reviewing the issue. You may need to provide a photo of the problem to help us sort it quickly.
Please note that minor colour or size variations may occur due to screen differences or print tolerances — this isn’t considered a defect.
We aren’t responsible for delays caused by couriers or incorrect shipping addresses provided by the customer, but we’ll do our best to help track or resolve delivery issues.
Email us at sales@simplystickers.co.za with:
Your order number
A brief description of the issue
Photos of the problem
To be eligible for a return, your item must be in the same condition that you received it.
You can always contact us for any return question at sales@simplystickers.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@simplystickers.co.za.
FREE SHIPPING within South Africa on all orders of R 1000 or more
R 120 flat rate shipping on all orders less than R 1000
We ship anywhere in South Africa and make use of The Courier Guy as our preferred courier partner.
We only use high quality big brand name vinyls for our stickers.
Our inks are all genuine ROLAND Eco-Solvent inks which are GREENGUARD certified.
We aim to ship most orders within 3 - 4 working days, but sooner if we can.
Should we be out of stock of a certain colour of vinyl the lead time might be a day or two longer.
